Ann Scott

Front Office Manager, Forest Park

Ann Scott graduated from the Medical Assistant curriculum at Porter and Chester Institute. Ann's principle responsibilities and duties are to provide supervision and training to the Front Office Staff (Scheduling, Registration, Switchboard, Interpreters and Medical Records).  Coordinate multi-site front office operations, organize assignments, work with Site Supervisors to review work efficiencies and effectiveness and evaluate staff performance.


She works with Site Supervisors and Chief Operations Officer to ensure quality service, smooth patient flow and successful medical records administration. Manages processes of enrollment, registration, record flow and scheduling, monitoring efficiency and effectiveness, assessing and modifying process design, working closely with social workers assuring uninsured patients are enrolled in Medicaid or Free Care.


Ann initiates appropriate action in order to ensure that co-payments are collected. Reviews medical records for correct documentation. Performs good will duties for patients, answer complaints, promote and ensure patient satisfaction.  Supervise the ordering and delivery of all front office supplies for both sites. Works closely with the medical staff to ensure schedule coordination, problem solving and collaboration with the Site Supervisors. Works in conjunction with Medical Management Software Providers (Medical Manager).


She manages databases for Providers’ schedules and ensure new providers are entered into the system for scheduling purposes. Works closely with the billing department to ensure all medical  encounter/billing forms are properly checked off and accounted for. Enhances professional growth and development through education programs and in-service meetings; routinely sharing professional knowledge with staff. Implements targeted programs in conjunction with Chief Operations Officer and

Monitor timely opening and closing of facility.






Ann Scott

Front Office Manager, Forest Park

For after hours service, please call:
(413) 739-1100

Para servicio después de horas de trabajo,
por favor llame al: (413) 739-1100


This health center is a Health Center

Program grantee under 42 U.S.C. 254b,

and a deemed Public Health Service

Employee under 42 U.S.C. 233(g)-(n).




1049 Main Street, Springfield, MA 01103

532 Sumner Avenue, Springfield, MA 01108

860 Boston Road, Springfield, MA 01119


WIC OFFICES   413.693.1029

816 Main Street, Springfield, MA 01105

532 Sumner Avenue, Springfield, MA 01108

1771 Boston Road, Springfield, MA 01129



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