Caring for the
health & well being
Caring Health Center (CHC) is one of the premier health centers in Western Massachusetts, and for 25 years it has served as an essential source of health care for residents of the greater Springfield area. CHC is the most culturally diverse and linguistically leading institution in the region. It is the leader in modeling employment equity based on being both women-led and having majority representation of people of color in our executive and overall leadership team. As an innovator, CHC has participated in federally funded research for over 21 years.
In 1995, the time of its inception, CHC employed 20 and provided health care to 5,000 patients at a single site. Today, CHC employs over 250 and serves about 20,000 patients annually, providing affordable, quality, comprehensive medical care at three sites. In addition, the organization operates a state-of-the art pharmacy and WIC Nutrition Program, and serves as the largest Refugee Health Assessment provider in Massachusetts. CHC’s on-site Wellness Center provides nutrition education, group physical exercise, and other services to support healthy and productive lives among patients.
CHC’s team and Board of Directors ensure that patients receive comprehensive care that addresses their cultural, economic, and language needs, while its behavioral health specialists deliver services to address a wide range of emotional and other issues.
We are committed to eliminating health disparities and achieving health equity through providing accessible, value-driven healthcare for diverse, multi-ethnic communities in Western Massachusetts.
In the late 70s, a group of caring Springfield residents recognized the need for a community health center to meet the increasing health needs and social vulnerabilities of city residents. People were living with untreated chronic conditions, increased infant mortality rates, pediatric care and intervention were not a feasible priority, important screenings and treatments were not readily accessible and drug addiction was viewed as a scourge, not an illness that can be treated.
By 2030, we will be the market leader in care and caring for the people of Western Massachusetts.
- Respect each other, our patients, and their families
- Take action and solve problems proactively
- Demonstrate passion for the work we do
- Serve the communities we work in
- Provide Excellent Service to Every Patient, Every Time.
PATIENT-CENTERED MEDICAL HOME
Caring Health Center (CHC) is an accredited Patient-Centered Medical Home (PCMH) by the Joint Commission and the National Committee for Quality Assurance (NCQA), organizations dedicated to enhancing health care quality and safety. At a PCMH, patients receive quality care through a direct and long-term relationship with their chosen provider and health care team.
Everyone at CHC—from clinicians to receptionists—plays a role in creating a PCMH that supports whole-person care and improves access, self-care and care coordination within and outside CHC.